What features are available in intelligent call center software for agents?

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In any kind of call center, one of the focus areas is boosting the productivity of agents. Raised agent performance brings a lot more benefits to the phone call facilities. This is the factor a majority of center services provide even more attributes to agents than a manager. Nowadays, most sought-after and advanced facility software option is smart center software program. In this article, I will discuss the top 4 attributes offered in the intelligent center software for agents.

Soundboard Avatars

When a telephone call is attached with the consumer or possibility, an agent can play these messages with a single click. Therefore, it aids in improving consumer experience by answering him in his indigenous language.

Remote agent support

Smart phone call facility software provides an incredible range of features. A smart telephone call facility remedy enables the use of the software application and PSTN number based calling.

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Voicemail accessibility

Smart call center software is the only center service of its kind which provides the voicemail feature to representatives. Agents can access these voicemails and also take necessary activities such as calling back the clients.


Usually, call facility software program options provide several reports. On the various other hands, the intelligent call facility remedy uses records to supervisors and administration, and at the very same time, it additionally gives reports to representatives. Based on the carrier, there can be different reports readily available to agents such as:

  • Agent sessions report
  • Customer conversation report
  • Missed phone call report
  • Callback record
  • Voicemail report
  • And even more

Agents can review these reports to improve their performance.

Typical Features in an advanced fashion

Along with several sophisticated functions, the intelligent phone call center software application additionally uses all standard attributes. The typical attributes, however, are not as they are in standard solutions. This is the factor a majority of auto dialer center services supply more features to representatives than a manager. Nowadays, most in-demand and also innovative facility software application option is smart facility software program. The intelligent designers improve those attributes to provide the most effective result and aid agents carry out better. Some of one of the most important and enhanced traditional functions offered in the intelligent software as listed below:

  • Blind call transfer.
  • Attended call transfer.
  • Call recording and also playback.
  • Conference phone call.
  • Call hold and phone call get.
  • Call mute and also un-mute.
  • Call manuscript.
  • Predictive dialer.
  • Auto dialer.
  • Progressive dialer.
  • Preview dialer.
  • Manual dialer.
  • Ring team.
  • Sticky representative.
  • Skill based directing.
  • Round robin directing.
  • Least talk time transmitting.
  • And more.

These are the leading 5 functions or I can say a team of features, which are offered for representatives. These features assist agents in improving their efficiency.